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Return and Exchange
RunYe offers return or exchange services for most items within 30 days of receiving of products. You will find the applicable conditions on this page.
Easy Returns Popular Questions Return Policy
Easy Returns
Start A Return
Please fill in the return form and send the documents to our sales representative or local authorized distributor. After you get the approval, you can return the product.
What to Do after Application Approved

Tips:
Additional comments about the problem(s) you are experiencing may help the RunYe After-Sale team to deal with your return request faster.
Registered customers can always click on Track Status and get a RMA in the Return Review page of the account center. It is more convenient and efficient.
If you have placed the order as a guest, please contact your dedicated sales representative or to get an approved RMA FORM.
Popular Questions
Return & Refund
  • If I receive an incorrect or defect product, how can I return it?
    Please fill in the return form and send the documents to our sales representative or local authorized distributor. After you get the approval, you can return the product.
  • Why is the return rejected?
    Your return may be declined for several reasons, such as the product was damaged artificially, returned package was without RMA and so on. Read more about our Return Requirements.
    If you are not sure whether you should be sending the products back, please contact your sales representative in advance.
  • When will RunYe process the refund?
    We process the refund once we have received the returned products and have thoroughly checked their condition such that they match the requirements stated for a refund. This will not take more than a few days in most circumstances.
  • How and when can I get my money back?
    We will process the refund immediately after we receive the returned products. Usually, you will receive the refund within 2-3 working days after the refund is processed.
    Payment Method Refund Method Refund Time (Once Refund Is Processed)
    Credit Card Credit Card or Reserve Funds Within 2-3 days
    Paypal Paypal or Reserve Funds Within 2-3 days
    Bank Transfer Bank Transfer or Reserve Funds Within 2-3 days

    We will process the refunds every Wednesday and Saturday. Refunds to Paypal accounts will be received immediately, while refunds to your credit account and wire transfers may take about 2-3 working days.
  • Is the shipping cost refundable?
    If the reason for the return is due to a fault on our side or because of a damaged product, or a defective item, we will refund the cost of delivery.
Replacement & Maintenance
Delivery Cost and Customs
Return Policy
Return Requirements
To qualify for return and exchange, all of the following conditions must be met:
1) The returned product must be new or like new and in good physical condition (no artificial damage).
2) The original product package (including product instructions, accessories,trademark, etc.) must be sent back along with the product.
3) A Return Merchandise Authorization (RMA) must be provided to RunYe and all necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printed RMA.
4) The product is purchased directly from RunYe.

If any of the above conditions and requirements are not met, the item is not confirmed as a faulty good, or the product is not returned with prior approval, the return case will be rejected under this policy. In this case, RunYe will not be responsible for any incurring charges.
Standard Return Policy
1) Return for refund within: 30 days
2) Return for replacement within: 30 days
For standard stock products (consumables and cables excluded), we offer a standard 30-day return & refund and replacement service. Within their warranty period, we still offer free maintenance services.

The stock products such as VSD,CONTACTOR,RELAY,MCB,RCCB,MCCB,PUSHBUTTON&INDICARTOR and etc, are indicated with“xx pcs in stock, XX (Warehouse)”or “custom, ship on xx”(here “custom” can be clicked to show stock status in all warehouses) on the product page.
Consumable Product Return
1) Refund: Non-refundable
2) Returns: Non-replaceable
For custom non-stock products, we offer free maintenance services within the warranty period. Custom non-stock products are titled with “customized”on the product page.

For a detailed warranty period list of all products, please visit RunYe Warranty Service.
Note: For the return and replacement, RunYe is not responsible for any lost packages or cartons during transportation but we are always happy to help you look into and solve the issues.
RunYe reserves the right of final interpretation.